Privacy Policy

Last update: August 16, 2019

This Privacy Policy describes how we, Omise Go Pte. Ltd., collect, use, share and otherwise process your Personal Data on our website, mobile application and other online methods (“Site”).  This Privacy Policy will govern our treatment of your Personal Data during the term and performance of our services provided by us through the Site.  

For the purpose of this Privacy Policy, “Personal Data” includes any information relating to an individual who can be identified particularly by reference of certain information given by such individual as requested by us for specific purposes in the following sections.

Collection of Personal Data

We collect and will record in our web server logs your Personal Data as follows.

  • browser information (e.g. browser type and version, operating system, etc.) through user agent; strings and metadata provided during the access request by your system;
  • Internet protocol (IP) addresses and their associated location;
  • date and time of visit;
  • referral uniform resources locator (URL); and
  • pages visited by such visitor on our website.

In addition, we collect your Personal Data given directly by each Site visitor through your online registration for the purpose of our Site visitor analysis systems:

  • Email address and password (when signing up); and
  • Google UUID (Unique User ID).
Use of Personal Data

The purposes which we use your Personal Data are as follows.

  • To record the Site log for safety reasons and system security monitoring as part of our security program and to protect the security and effective functioning of our Site and information technology systems including prevention and detection of potential fraud, crime and Site misuse;
  • To enhance our Site’s user experiences, improve our Site layout and information available on it by monitoring how our Site is used;
  • To establish our marketing communication, provide relevant marketing materials to you including information about upcoming events/conferences, progress of our services, testing and implementation of our available services, advertisement and promotion of our products or services.
Sharing of Personal Data

We may share your Personal Data with the following recipients:

  • Affiliates and associated companies: We operate under supervision Omise Holdings Pte. Ltd., our parent company and we may share any part of your Personal Data our parent, affiliated or associated companies in order to enhance our services that we provide to you.  
  • Third-party service providers: We share Personal Data with any third-party service providers to enable such parties to perform functions on our behalf and under our instructions in order to carry out the purposes prescribed in the above section.  Our third-party service providers may include Site designer service provider, IT service provider, business analytics provider/advisor (such as Google Analytics and Intercom as mentioned below) and marketing campaigns advisor and event hosting provider, etc. which we engage such parties by execution of agreements or contracts to provide reasonable security of your Personal Data and to enable such parties to use and process such Personal Data only on our behalf and under our instructions.

In addition, we use third-party analytics services to help understand your usage of our services. In particular, we share a limited amount of your Personal Data (such as your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product.  We may also use Intercom as a medium for communications, either through email, or through messages within our product(s).

As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us via the communication channels given in the below section.

  • Mandatory disclosures and legal claims: We may be required to share your Personal Data in accordance with any subpoena, court order or other legal process, to comply with a request from our regulators, governmental request or any other legally enforceable demand.  
Cookies

We use and allow our cookies and certain third-parties to use cookies and similar tracking technology on our Site as follows.

  • We use browser cookies to personalize content and your preference, to selectively deliver and display our advertisements and marketing materials to allow us to analyze statistical information of our Site users including frequency and location of Site access, and to measure conversion rate from Site visit to account sign-ups.  For this profiling purpose we embed third party javascript from Google and Facebook that share your browser information with them and link the site access with your browsing history using their cookies. In return, they provide us with anonymized Site’s visitors’ usage analysis. Your actual user identity that you shared with these providers will not share with us. You consent to our browser cookies if you continue to use our website and decide not to block them.
  • Intercom, as a data processor acting on our behalf, analyzes your use of our Site and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you.  For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy.
  • We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.

You may choose to disable or delete certain cookies on your internet browser settings, but you will not be able to access or use important features or functions of the Site.  You can also delete all site access and conversion data shared with Google anytime from https://myactivity.google.com/myactivity.

Retention of Personal Data

We will retain your Personal Data for our marketing communication and activities as long as you accept marketing communications from us.  We will, by using our secured method, delete such Personal Data upon your request and in accordance with the applicable laws. For other purposes, we will retain your Personal Data as long as that is necessary to achieve the purposes set forth in this Privacy Policy.

The retention of the Personal Data collected by way of cookies or other similar tracking technology for profiling is governed by:

  • Google Analytics where it will be retained for 38 months; and
  • Facebook Insights where it will be retained in accordance with the retention policy of Facebook.

Your rights: When successfully shown that you are the owner of certain IP addresses at a certain time, we provide you with all the information we have about it. You may request erasure of those IP addresses from our logs which we will comply if there is no regulation or obligation requiring it to be kept.

Transfer of Personal Data

We transfer your Personal Data to other countries for the purposes specified above including the countries which may not provide the same level of data protection as your home country which we shall use our best effort to protect your Personal Data.  Such transfer of your Personal Data will provide you to interact efficiently with our Site.  

Your Rights

You have the following rights:

  • Right to access: Upon your proof of identity, you have the right to request a copy of your Personal Data which we will provide you in electronic form only.  You will be subject to our charge in case you request for multiple copies of your Personal Data.
  • Right to rectification: You have the right to request us to amend, update or correct any part of your Personal Data.
  • Right to deletion: You may request that we delete your Personal Data processed by us, except that we are required to retain such Personal Data to comply with any legal requirements or legal claims.
  • Right to objection:  You have the right to object to our processing on grounds relating to your reasonable and particular situation. We will follow your request unless we have legitimate grounds for the processing which override your interests and rights.
  • Right to withdrawal:  If you have consented to our processing of your Personal Data, you have the right to withdraw your consent at any time, free of charge.  Your right includes the cases you wish to opt out from our marketing communication and material that you receive from us.  
Contact Us

If you have any inquiries, requests or complaints in relation to this Privacy Policy, please communicate with our data protection officer as follows.

Omise Go Pte. Ltd.
6 Battery Road #38-04, Singapore 049909
support@omisego.co 

Request in accordance with any of your rights will be handled by us within thirty (30) days.  We reserve our right to verify your identity before complying with the request.

Changes to Privacy Policy

We may amend this Privacy Policy from time to time. Such changes will be highlighted when accessing the Site and you may access to the latest version of our Privacy Policy on our Site.